📜 Terms & Conditions

Last Updated: 2025/11/20 Store: EagleLense Security Products Sold: Dahua security cameras & related equipment Location: South Africa

1. Overview

EagleLense Security ("we", "our", "the store") operates an online store supplying Dahua surveillance products to customers within South Africa. By purchasing from our website, you agree to these Terms & Conditions, as well as our Privacy Policy, Returns Policy and Shipping Policy.

2. Products & Availability

We sell authentic Dahua products sourced through authorised South African distributors. Product specifications, images and descriptions are provided as accurately as possible; however, variations may occur due to manufacturer updates or distributor availability.

All products are subject to availability and may be discontinued without notice.

3. Pricing & Payments

All prices displayed are in South African Rand (ZAR).

We reserve the right to adjust prices at any time without prior notice. Payment must be made in full before an order is processed or shipped.

Accepted payment methods include:

  • Debit & Credit Cards (Visa/Mastercard)

  • EFT / Instant EFT

  • Other online payment gateways supported at checkout

No cash-on-delivery unless stated otherwise.

4. Order Processing & Lead Times

Orders are processed once payment reflects. Most items are shipped within 2–5 business days, depending on stock availability. Some products may be purchased on order from suppliers, which may extend lead times.

You will be notified if any delays occur.

5. Shipping & Delivery

We ship nationwide using trusted couriers. Delivery times depend on location and courier schedules.

Once shipped, customers will receive tracking information. We are not liable for courier delays, but will assist in resolving delivery issues.

Risk passes to the customer once the order is handed to the courier.

6. Returns & Warranty

All Dahua products come with a standard manufacturer or distributor warranty. Warranty duration may vary per item and will follow the terms set by the authorised supplier.

Warranties do not cover:

  • Damage caused by incorrect installation

  • Power surges, lightning, or vandalism

  • Water damage (unless camera is IP-rated and used as specified)

  • Tampering or unauthorised repairs

Returns for defective products must follow the supplier’s RMA process and may require assessment before replacement or repair is approved.

Change-of-mind returns are not accepted unless approved in writing and may be subject to restocking fees.

7. Installation Responsibility

We sell equipment only and are not responsible for improper installation. If recommended installers are used, they act independently and are not agents of EagleLense Security.

8. Liability Disclaimer

We are not responsible for any loss, theft, damages, or security breaches that occur before or after installation of products.

Our products are a security tool and do not guarantee prevention of crime.

EagleLense Security will not be held liable for:

  • Data loss

  • Network configuration issues

  • Recorder or footage access failures

  • Third-party monitoring services

9. Use of Products

By purchasing from us, you agree to:

  • Use products legally and responsibly

  • Comply with South African surveillance and privacy laws

  • Not misuse devices for unlawful monitoring

10. Privacy

We only collect personal information necessary to process orders and provide support. We do not sell or share customer data with unrelated third parties.

Full details available in the Privacy Policy.

11. Changes to Terms

These terms may be updated at any time without prior notice. Continued use of the site constitutes acceptance of updates.

12. Contact Information

For support, returns or legal queries:

EagleLense Security